'Pretending' to Help? Yeah

All other posts I have been to offer the form 1172-2 to be signed by the soldier and turned in later by a dependent for their ID card renewal. I was not 'allowed' to have the form and was told the only option I had was for my DS husband to stand with me in line. A sign posted in their office clearly states that I can have the form and turn it in signed later. My husband was able to show up later (without me) and talked with the manager who argued military regulations back and forth. In the end my husband just plain asked for the form again to bring to me with his signature. The manager told him he could have the 1172-2 if he went to the back of the line. (even though he was already at the desk with the manager) Also, there is enough staff where the desk does not have to close for lunch. It would not be so busy if they staggered the lunches and continued to work through the day like other successful businesses. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Reply: Thank you for taking the time to complete our survey and we’re sorry that you were not satisfied with you recent visit to the ID Card Facility. In accordance with AR 600-8-14, IDENTIFICATION CARDS FOR MEMBERS OF THE UNIFORMED SERVICES, THEIR ELIGIBLE FAMILY MEMBERS, AND OTHER ELIGIBLE PERSONNEL, dated 17 June 2009. We have a responsibility to protect Personally Identifiable Information (PII) which means the only person that can authorized any ID Technician to access their record in DEERS is the sponsor him or herself. Dependents do not have the authority to access a sponsor’s record in DEERS without a Power of Attorney or a “SIGNED” DD Form 1172-2 by the sponsor. That means the sponsor is the only one that can request this form from our office. In reference to the sign posted outside the ID Card Facility this is exactly what the sign states verbatim: DEPENDENT ID CARDS: If sponsor isn’t present, then must have signed 1172 by the sponsor or Power of Attorney. Nowhere on the sign does it state that a dependent can be issued the form to take to the sponsor. The DD Form 1172-2 must be signed in the presence of a Verifying Official (ID Tech in this office) or the sponsor’s signature must be notarized by a notary. Your sponsor may have been sitting at the manager’s desk, however, the managers desk is not an ID card producing workstation so there is no way that the manager could have printed the form for your sponsor and all the time that your sponsor spent at the manager’s desk could have been used to sign in like all other customers and received customer service. Your husband could have made an appointment at https://rapids-appointments.dmdc.osd.mil/ to receive your ID and saved valuable time. This could have prevented both of you from making three trips to the ID Card Facility. Your sponsor could have also visited his Battalion or Brigade S1 for advice and correct procedure on obtaining an ID card. The ID Card Facility is closed during lunch to allow the printers to cool down, thus preventing delays caused by overheating and errors while processing cards. Lastly we have no control here at FLW on how other ID Card Facilities conduct their business. I can assure you that we follow all rules and regulations. V/R ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Response: The form I asked them for I went home and printed out myself. My soldier signed it and got it notarized on his time, then gave it back to me. They could have HANDED ME A BLANK FORM which they refused to do. 'How can we help' is how you fix ruffled feathers. "Here ma'am, bring this form 1172-2 to your husband to sign when he has a chance and just bring it back to us and we will get you that ID." I asked specifically HOW I could get it done without him standing there holding my hand. They answered with, "There is no other way, he has to be in line waiting with you". A blank form should be able to be issued. I hope that cleared up some confusion on what happened. I will fill the ICE complaint form out in detail next time. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Reply from V/R: Thanks for your feedback. Yes, it is your choice to get a blank form, complete it, and then go get it notarized. However why do that when DEERS will complete the form for you? The time that was spent filling out the form and going to JAG, we could have issued your ID Card. It's you choice, however more easier procedures are in place to assist customers. I don't think that any of my employees were trying to inconvenience you, they probably just found it unusual that you would want to go through those procedures. Lesson learned, we will review procedures and move forward. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Me Again: (shaking my head at the many contradictions so far) You just said that I can not have them print out the form with all the info on it because I was not the soldier? Hmmm. It only gets printed out for the soldier, not the dependent. Since I, as the dependent, was the only one there at the time, it was a solution that would have worked. Point being, as a Drill Sgt in Red Phase, he can't leave. (very rarely) I had to do this, and I was met with problems not solutions. I found a solution ON MY OWN and will continue to do so as long as the support is not there. I appreciate you trying to help and responding to the complaint. Thank you. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ His reply: (which was a good cop out) You're very welcome! V/R ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ End point: You can ONLY get an ID card on FLW by making your soldier go in because they will NOT print the prefilled application out for you. So if you have to do this on your own, print out the blank form at home, fill it out yourself, have the hubby sign it, notarize it at ANY bank, and bring it in. Otherwise your hubby has to take even LONGER by going into JAG, getting a Power of Attorney for you, and THEN you can do the whole process without him. With a spouse that can NOT break away but for a few moments, the notarized 1172-2 form is faster. More of a pain for YOU, but faster for HIM so he can get back to work. The DEERS office does not care about HIS time and what he is involved in, but you do, so do your best to make things easier for your spouse since they won't.